At Haven 3D Prints, we are dedicated to delivering high-quality products and a seamless customer experience. We understand that, in rare cases, items may arrive damaged or missing. To address these issues, we have established the following guidelines:
- Scope of Coverage
- Our policy covers items that arrive with major visible breaks and cracks attributable to shipping or manufacturing errors.
- Minor cosmetic imperfections or normal wear and tear that do not affect the functionality of the product are not included under this policy.
- In addition, our policy also covers instances where items are missing from your order.
- Photographic Evidence of Damage
- In the event of damage, customers are required to provide clear, dated photographs that clearly show the breakage.
- These photographs must be submitted to our customer support team at havenprints3d@gmail.com within 7 days of receiving your shipment.
- This documentation helps us verify the damage and expedites the replacement process.
- Reporting Missing Items
- If any items are missing from your order, please contact our customer support team at havenprints3d@gmail.com within 7 days of receiving your shipment.
- We will promptly investigate the discrepancy and, once confirmed, arrange for a replacement of the missing items at no additional cost.
- Replacement Process
- Once our team has verified the reported issue—whether related to damage or missing items—we will initiate a replacement order as soon as possible.
- Shipping times may vary based on product availability and your location, but our customer service team will keep you informed throughout the process.
- No Refunds
- Please note that we do not offer cash refunds under any circumstances.
- This policy strictly covers the replacement of damaged or missing items.
- Further Assistance
- If you have any questions about our policy or need additional support, please reach out to our customer service team at [email address] or [phone number]. We are committed to resolving any concerns and ensuring you have a positive experience.